Clearly the spread of the novel coronavirus (COVID-19) is top of mind for everyone. We are sure that you are taking time to think through and plan on how it could impact your employees and business. At Finicity, we’re doing the same. We wanted to share our plans and readiness activities in response to the coronavirus. We’ll continue to update you here if there is any new information.

At the moment, COVID-19 has been declared a pandemic. We have seen industry events canceled and more business being conducted via teleconferencing in an effort to reduce the spread. For the most current information regarding COVID-19 and its impact, please check out the World Health Organization and the Centers for Disease Control and Prevention.

Additionally, the Department of Health & Human Services and the CDC has a helpful guide for providing updates on the coronavirus while also providing tips on how to effectively run your business and protect your employees and customers during this time.

Finicity’s Approach

Finicity is committed to protecting the health of our team members and customers. We are also dedicated to providing seamless and trustworthy API and decisioning services to each and every one of our customers. We know that you and your customers rely on us staying up and running—and we wanted to share what we’re doing to ensure we’re operating without a hiccup.

Restricting travel for our team

Finicity has significantly limited business travel both outbound and inbound (if you are planning on meeting with us, please connect with your Finicity lead to understand how these processes may impact your meeting). We have also encouraged our team members to minimize personal travel and implemented disclosure and self-quarantine policies.

Work from home program

We’ve started a work-from-home policy for employees, which we may expand in the coming days. We’ve asked that certain individuals work from home—specifically, people who are likely to get sick more easily, or for whom it’d be particularly problematic to get sick.

Suspension of visitors to Finicity offices

We have implemented a policy of restricting visitors and requiring screenings for those few that we will be hosting. We’re moving in-person meetings and candidate interviews to video-conference as much as possible.

Continued technological best practices

Finicity’s infrastructure is built on the world’s largest and most advanced IaaS platform — Amazon Web Services (see more on AWS’s pandemic response procedures here). Our systems are administered by experienced and fully empowered operators and are monitored around the clock by best-in-class software monitoring tools to notify our operations team of any anomalous behavior. Our internal incident report and response process is well documented and followed by each team at Finicity. Our state-of-the-art technology stack and operations practices have prepared us to provide you continuity of services for situations like this and more.

While we don’t know what the full implications will be of the coronavirus, we are proactively taking precautionary steps. We want to err on the side of caution and ensure there is no impact to your business with us. We will continue to monitor the situation and provide updates. Don’t hesitate to contact your Finicity team with any questions or concerns.